When Clients Don't Listen

Michael Lodge, NCPM
Nationally Certified Professional Mediator
Mediation and Advisory Services
Lodge & Co.
Phone:  305.824.2963
Email:  info@lodge-co.com
​www.lodge-co.com

When clients don't listen - I am sure you have had clients that came to you with a conflict they wanted to resolve. After you listened to them you could see what went wrong. A few months ago a young startup owner came to me about working with his partner that just was not working. The partner had brought in his girlfriend to work who was creating friction between the partners. Communication between the two partners was almost nothing. The core issue was a big one, they had not defined their rolls in the business. My suggestion was to sit down with a business Mediator and get to the core problem, define their roles, and create boundaries with the individual creating friction. After my meeting they never took action and are still in the same boat 6 months later. Conflict cost money and stalls growth. Mediate quickly and resolve conflict.

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